Their website screams out “London’s largest minicab service”.
Yet when I tried ringing them last night for a pickup in Greenwich, I was told that they were busy.
No estimated time of an available taxi, no apology that they couldn’t fulfil my request, not even a smile down the phone when speaking to me.
My first impression of Addison Lee PLC is one of disrespect to the people that pay them and an unwilling and unhelpful approach to communication. Will I be ringing them again in the future? No. Their contact number has been deleted already. Instead I’ll be calling Data Cars who were happy to have my custom and were polite and friendly on the phone.
Even if you can’t satisfy someone’s request, a positive happy attitude when speaking to them will make them come back another day.
