When I go to the cinema I generally try and book tickets online before I go, that way I’m guaranteed the seats to the movie I wish to see. When we go to an Odeon, I use their website, which works even though it’s a little clunky.
Normally however, we go to the show case cinema at Bluewater as they have loads of screens and show films very late, which works for us night time people. The only problem is that they use movietickets.com as their chosen form of accepting online payment for tickets.
Every encounter I have with that website is a bad one.
- It constantly asks me to login even when I logged in on the page before
- It rejects my card details even though they’re identical to that on my card!
- They use the Natwest card validation procedure which requires me to type in an online banking password for my Natwest card. Even when I type that in to prove to Natwest it is me using my card, it still rejects my card
- When I go back to try again (because my card has been rejected) the seats I originally selected are now taken because there’s someone “still trying to book them”. That person would be me but you rejected my card!
This happens every time I encounter that website. I emailed their support department twice, but heard nothing back. I’m loathed to use that website because of the bad experience I get every time. And don’t get me started about the service charge for “ticket handling”!
I agree. Movietickets.com sucks. They have poor customer serive. I recently tried to book tickets to batman and the transaction failed. However, the theather did charge my credit card. So I had to go all the way down to the theather to talk with the manager. Lousey. What did I pay them for? Don’t use them!!!!
Agree, just had the same problems. Could not even sign up as my postcode did not pass validation as the UK form kept reverting to the US form on submit. Annoying as hell. The website concept is simple enough and they can’t even get tht right. Crapola.