Their website screams out “London’s largest minicab service”.
Yet when I tried ringing them last night for a pickup in Greenwich, I was told that they were busy.
No estimated time of an available taxi, no apology that they couldn’t fulfil my request, not even a smile down the phone when speaking to me.
My first impression of Addison Lee PLC is one of disrespect to the people that pay them and an unwilling and unhelpful approach to communication. Will I be ringing them again in the future? No. Their contact number has been deleted already. Instead I’ll be calling Data Cars who were happy to have my custom and were polite and friendly on the phone.
Even if you can’t satisfy someone’s request, a positive happy attitude when speaking to them will make them come back another day.
I have to say i completely disagree.
We use Ad Lee for all of our in-house and crew taxis and to date I can’t fault them.
Yeah they get a bit busy and taxis sometimes take a little bit longer, but on the rare occasion this happens they’re normally very apologetic.
Were you a cash or account customer?
The difference you have is that you probably spend several thousand pounds a month with them. I was a new cash customer on the phone. What’s £25 to them compared to £2,000?
I’ll not try to use them again and will probably dissuade others from doing the same too.
I guess.
It’s just a bit disapointing in a way… I’ve never met anyone who has a bad thing to say about them!
What’s confusing me is my sudden urge to defend a company I have never had any connection to apart from to spend quite a considerable amount of money with them!
Hmmmm…